How soon after I place my order will it be shipped?
We endeavor to get your order sent to you as quickly as possible, and thus all orders are shipped no later than within 24 hours of receipt.
Hours of operation: Monday - Friday, 9:00am-6:00pm.
Daily standard shipping cutoff time: Eastern 4:00pm.
Orders placed after 4:00pm EST, may be shipped the following day, though we try hard to get even those out same day.
When can I expect my order?
Arrival of your package will depend on when your order was placed and the method of shipping you choose. To calculate your expected delivery time, please refer to our Shipping & Returns page. You will receive notification once your order has shipped as well as tracking information via email.
How can I modify my order once it is placed?
To best serve you we ask that you contact us with any requests for additions or modifications no later than 30 minutes after your order has been placed. Please email as soon as possible to firstname.lastname@example.org.
What is your refund policy?
We offer a 30 day satisfaction guarantee on all products. If you are dissatisfied with any of the products you ordered, please contact us within 30 days of the purchase date to obtain instructions for returning your purchase. We cannot offer exchanges but will be happy to refund you for your item. Your refund will be issued once your returned product is received. Please note that original shipping costs cannot be refunded and you will be responsible for return shipping expenses.
Heat sensitive items are perishable and therefore are not eligible for a refund.
How do I request a refund?
Simple. Just email us at email@example.com with your request for a return.
a) Subject line: Return Request
b) Your order number
c) The items you plan on returning
d) A message about why you are returning your product (so we may better serve our customers for the future).
Once we review your request you will be sent a shipping address where you may send your refund.
Why do heat sensitive items need Next Day/Overnight shipping?
In order to meet the manufacturers shipping standards for products of this kind, it is strongly recommend that the item be received as soon as possible in order to maintain 100% of its potency. We encourage you to choose either Next Day/Overnight Shipping or to purchase a cooler box to be added to your order for other shipping methods. Ice packs will be included in your package with the cooler, to keep the product cool during transit.
My Heat Sensitive product arrive and the cold pack isn’t frozen. Is the product ok?
Some thawing is natural and your product may arrive room temperature. Heat sensitive items, including probiotics, can be exposed to high temperatures over short periods of time without concern of heat harming the product. It is recommended that you refrigerate your heat sensitive item once receiving it, and for long-term storage.
What kind of supplements does klara+co carry?
The selection of vitamins and supplements on our klaraandco.com has been curated by Klara Brown LAc., Dipl. OM based on years of clinical experience in working with pregnant women and supporting their journey. The supplements here are selected for their exceptional quality standards based on GMP certification, are whole food based, and organic when possible.
Please note that unless otherwise specified, all product descriptions are direct from the manufacturer and do not reflect the opinion of klaraandco.com or Klara Brown LAc., Dipl. OM.
Where are my products coming from?
All products on klaraandco.com are shipped directly from our distribution partner Emerson Ecologics. We partnered with Emerson because of their rigorous standards for exceptional quality and purity in the supplement brands they carry. Emerson’s created their Quality Program (EQP) for validated quality manufacturing, product quality, and purity testing. Their EQP partner seal ensures that those brands meet or exceed Emerson’s quality benchmarks, having comprehensively evaluated them and their manufacturing practices in order to represent the best in the industry. For more information on Emerson Quality Program read HERE.
Can you help me figure out what products would be best for me?
Hopefully, the manner in which Klara has presented klaraandco.com, will in and of itself, act as a guide through what can otherwise be a confusing world of pregnancy based vitamins and supplements. But, we recommend you speak with your trained healthcare provider for health advice or issues relating to your unique situation. However, if you would like any support with our products you may email your inquiry to firstname.lastname@example.org and Klara will do her best to further guide you in the right direction or answer any questions you might have.